Terms & Conditions

Last Updated: 7 October 2026

Welcome to AstroTamal.com, operated under the trade name GANESH KRIPA ASTRO CONSULTANCY.

These Terms & Conditions govern your access to and use of our website, customer account, consultation booking services, payment facilities, and related services.

By accessing our website, creating an account, booking a consultation, or making a payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Business Information

Trade Name: GANESH KRIPA ASTRO CONSULTANCY

Proprietor: Moumita Chakraborty

Trade Registration No.: 248

Trade Registration Date: 19 February 2024

Business Activity: Astrologer, Gem Stone Business, Astrology

Website: astrotamal.com

Phone: +91 83920 59201

Email: ganesha4astro@gmail.com

Business Address:
Krishnachandra Pur,
Bongaon, North 24-Parganas,
West Bengal – 743251, India.

2. Website and Services

AstroTamal.com provides astrology-related consultation, guidance, horoscope-related services, and other services described on the website.

Services, consultation types, availability, pricing, and appointment schedules may be changed or updated from time to time.

We reserve the right to modify, suspend, or discontinue any website feature or service where reasonably necessary.

3. Eligibility

By using this website, you confirm that the information provided by you is accurate and that you are legally capable of entering into an agreement under applicable law.

If you are using the website on behalf of another person, you confirm that you are authorized to do so.

4. Customer Account

Certain features may require you to create a customer account.

You are responsible for:

• Providing accurate registration information.
• Maintaining the confidentiality of your password.
• Keeping your account information updated.
• Preventing unauthorized access to your account.

You must notify us promptly if you believe that your account has been accessed without authorization.

We reserve the right to restrict or suspend an account where there is reasonable evidence of misuse, fraud, unauthorized activity, or violation of these Terms.

5. Consultation Booking

Customers may book available consultation appointments through the website.

During booking, customers may be required to provide accurate information including their name, phone number, email address, date of birth, time of birth, place of birth, and other information relevant to the requested consultation.

Customers are responsible for ensuring that the information submitted during booking is accurate and complete.

A consultation appointment is considered confirmed only after successful booking and, where applicable, successful payment verification.

6. Consultation Availability

Available dates and time slots are subject to the consultation schedule and availability displayed on the website.

Submitting a booking request does not guarantee an appointment until the booking has been successfully confirmed.

We may contact you using the phone number, email address, or other contact information provided during booking regarding your appointment.

7. Consultation Fees

The applicable consultation fee will be displayed before the customer completes the payment.

Customers should review the selected consultation type, appointment date, time, and applicable fee before completing the booking.

Once payment has been successfully completed and the appointment has been confirmed, the booking will be subject to our Refund & Cancellation Policy.

8. Online Payments

Online payments may be processed through Razorpay or another authorized payment service provider displayed during checkout.

Customers may be redirected to or interact with the payment gateway's secure payment interface to complete the transaction.

We do not request or store sensitive payment authentication information such as:

• UPI PIN
• Card PIN
• CVV
• Net banking password
• Other payment authentication credentials

Payment confirmation is subject to successful verification of the transaction.

9. Payment Verification

A payment shown as successful by a customer does not by itself guarantee completion of a booking until the payment is successfully verified by our system and the booking is confirmed.

Where a payment transaction requires verification, we may review the relevant payment and booking information before confirming the appointment.

We may contact the customer if additional information is reasonably required to resolve a payment or booking issue.

10. Cancellation and Refunds

Cancellation and refund requests are governed by our Refund & Cancellation Policy.

Once a consultation has been provided or completed, the consultation fee is non-refundable.

A refund is generally not available because a customer is dissatisfied with the interpretation, advice, opinion, or outcome of a completed consultation.

Where we are unable to provide a confirmed consultation due to circumstances attributable to us, we may offer an alternative appointment or an appropriate refund depending on the circumstances.

11. Rescheduling

A customer may request to reschedule an upcoming consultation before the scheduled appointment time, subject to availability and confirmation.

Rescheduling is not applicable once the consultation has already been completed.

Repeated or unreasonable rescheduling requests may be subject to availability and may not always be accepted.

12. Nature of Astrology Services

Astrology consultation is provided for informational, personal guidance, and spiritual or traditional purposes.

Astrological interpretations and guidance may vary depending on the information provided, methodology used, and individual circumstances.

Astrology consultation should not be considered a substitute for professional medical, psychological, legal, financial, investment, or other specialized professional advice.

Customers should seek appropriately qualified professionals for medical, legal, financial, investment, or other regulated matters.

We do not guarantee any particular result, outcome, event, financial gain, relationship outcome, career outcome, or other future result from an astrology consultation.

13. Customer Responsibilities

Customers agree to:

• Provide accurate information.
• Use the website only for lawful purposes.
• Provide genuine booking and payment information.
• Not attempt to access another customer's account.
• Not interfere with website security or functionality.
• Not use the website for fraudulent or unlawful activities.
• Respect the consultation process and communication channels.

14. Prohibited Activities

You must not:

• Use the website for fraudulent purposes.
• Attempt to gain unauthorized access to the website, server, database, or another user's account.
• Upload malicious software, viruses, or harmful code.
• Attempt to interfere with the normal operation of the website.
• Use automated systems to abuse booking or payment functionality.
• Submit false or misleading information.
• Use another person's payment method without authorization.
• Copy, reproduce, or commercially exploit website content without permission.

15. Intellectual Property

Unless otherwise stated, the website design, text, graphics, logos, images, videos, branding, layout, and other content available on AstroTamal.com are owned by or used with permission by GANESH KRIPA ASTRO CONSULTANCY.

You may access and use the website for personal and legitimate purposes.

You must not reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

16. Third-Party Services and Links

The website may use or link to third-party services, including payment, communication, hosting, and other technical services.

Third-party services may be governed by their own terms and policies.

We are not responsible for the independent policies, availability, security, or operation of third-party websites or services.

17. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information is collected, used, stored, and protected.

By using our website and services, you acknowledge that you have reviewed our Privacy Policy.

18. Website Availability

We make reasonable efforts to keep the website available and functional.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

The website may occasionally be unavailable due to maintenance, technical problems, hosting issues, security measures, network problems, or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, GANESH KRIPA ASTRO CONSULTANCY will not be responsible for losses resulting from:

• Temporary website unavailability.
• Internet or network failures.
• Third-party payment gateway or banking delays.
• Incorrect information provided by a customer.
• Unauthorized access resulting from the customer's failure to protect their account credentials.
• Decisions made by a customer based solely on astrology-related information or guidance.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

20. Technical or Payment Errors

If a technical error results in an incorrect booking status, duplicate payment, failed payment, or other transaction issue, we may investigate the transaction using available booking and payment records.

Where an eligible duplicate payment or other refundable payment error is verified, the applicable amount may be processed in accordance with our Refund & Cancellation Policy.

21. Fraud and Unauthorized Transactions

We reserve the right to investigate transactions that appear fraudulent, unauthorized, suspicious, or inconsistent with normal website use.

Where reasonably necessary, a booking or account may be temporarily restricted while the transaction is being reviewed.

22. Changes to Services and Terms

We may update our services, pricing, website features, booking procedures, or these Terms & Conditions from time to time.

Updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms, subject to applicable law.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to the use of our website or services shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable business location, subject to applicable law.

24. Contact Us

If you have any questions regarding these Terms & Conditions, consultation bookings, payments, cancellations, or our services, please contact us.

GANESH KRIPA ASTRO CONSULTANCY

Proprietor: Moumita Chakraborty

Phone: +91 83920 59201
Email: ganesha4astro@gmail.com
Website: astrotamal.com

Business Address:
Krishnachandra Pur,
Bongaon, North 24-Parganas,
West Bengal – 743251, India.

By using this website, creating an account, booking a consultation, or making a payment, you acknowledge that you have read and agreed to these Terms & Conditions.